L&H applies a Total Quality Management methodology to the entire company, all processes and systems, and every project at the individual sign level. Understanding that the company, its system, and sub-systems will produce what they are designed to produce gives us a wholistic systems perspective on perpetually improving our products and services. We also function in a corporate culture where each employee is responsible and empowered for quality and improvements. All of our attention and investment in quality improvement is driven by and calibrated by the voice of our customers. Evidence of our responsiveness to the customers’ needs can be found in the high rate of repeat business and referrals which we receive. Our goal is to do it right the first time and thereby exceed our customers’ expectations.
To help ensure that we meet that goal, we practice a regimen of key project milestone quality checks. That approach includes a combination of the following:
- Subjective sampling of all materials and production process outcomes for tolerance acceptability
- Objective / Statistical sampling of all materials and production process outcomes for tolerance acceptability
- Random daily “walk around” reviews for quality achievement